Thank you for shopping with HanoraArt.com.
1. Shipping
- We ship worldwide from China.
- Orders are typically processed within 3–5 business days.
- Estimated delivery time:
- USA & Europe: 10–20 business days
- Middle East: 15–25 business days
- Tracking numbers will be provided once the order is shipped.
2. Customs & Import Duties
Buyers are responsible for any customs or import duties that may apply in their countries.
3. Refund & Return Policy
Due to the fragile and handcrafted nature of our ceramic products:
- We do not accept returns or exchanges unless the item is damaged in transit.
- If your item arrives damaged, please contact us within 3 days with clear photos of the damage and packaging.
- In cases of damage during shipping, we may offer a refund or send a replacement at our discretion.
Note: All sales are final. Please double-check product details before purchasing.
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